Customer Service
Elegant Expressions is committed to Customer Service. If you don't find the answer you're looking for here, give us a call at 1-877-248-8877.
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Elegant Expressions does not deliver outside of Canada.
Delivery Within Calgary – Free Of Charge on any order over $75.00 not including the gst.
At Elegant Expressions you may place an order 24/7 on-line. Shipping and processing hours of operation are Monday to Friday 8:30 am to 5:00 pm MST.
Orders placed by 10:00 am Monday to Friday are guaranteed same day delivery within Calgary. Our goal at Elegant Expressions is to make you, our valued customer, happy. So, even if you do not get us your order by 10:00 am, we will make every effort possible to give you same day delivery. We cannot guarantee same day delivery on orders placed after 10:00 am but we will definitely work our hardest to do so.
If an order is placed after 10:00 am Monday to Friday and it cannot be delivered that same day it will be delivered the next business day. (Business Days do not include Saturday or Sundays or statutory holidays)
Orders placed on weekends will be delivered the next business day.
During the Christmas holiday season, (December 1 - 23) please allow 2 business days from the time you placed your order for orders to be delivered locally. This time line does not apply to multiple orders.
For those local “oh my gosh, it has to be there tonight or Saturday” deliveries, an additional charge of $20.00 will applied to the order. Please call us to make arrangements. The additional charge will need to be applied to a credit card number given over the phone.
We require someone to be home when we deliver. You must provide us with the recipients phone number. A signature is required upon delivery so you do know your basket has been received.
Shipping Gift Baskets Outside of Calgary – $20.00 Charge
Gift baskets will be shipped using Canada Post.
Delivery days are estimated and not guaranteed arrival times depending on the time and day you placed your order, its origin and destination along with weather conditions.
How Do I Order a Gift Basket?
You may choose one of the following methods:
- You can order online at www.elegantexpressions.ca 24 hours a day, 7 days a week. You will receive confirmation of your order within 12 hours via email during regular business hours Monday to Friday. Gift Basket orders received on the weekends will receive confirmation on the next business day.
- Send an email to sales@elegantexpressions.ca You will receive confirmation of your order within 12 hours via email during regular business hours Monday to Friday. Orders received on the weekends will receive confirmation on the next business day.
- Call locally at (403)248-4850 or toll free at 1-877-248-8877 Monday to Friday between the hours of 8:30 am and 5:00 pm MST.
How Can I Pay?
We accept Visa, Master Card and American Express. We will also set up Corporate Accounts.
Can I Specify a Gift Card Message?
Please do!! When you check out, you will be prompted to write your own gift message.
Can I Substitute Items?
Absolutely. We want you to be totally happy with the basket you send. You will need to call us directly at (403)248-4850 locally or toll free at 1-877-248-8877 to discuss the substitution. Depending upon what items you have selected to substitute, there may be a difference in price. Payment will then be done by credit card over the telephone.
Can I Custom Create a Gift Basket?
Of course!! We know you want the gift basket you are sending to ‘fit’ its recipient and to show that you have put thought into your gift. So, if you see items in various other baskets throughout the website, jot them down and give us a call at (403)248-4850 locally and toll free 1-877-248-8877 to discuss your basket. We will take all ordering details, discuss price as well as process the payment for your gift basket over the telephone.
If for any reason you are not 100% satisfied with your product and would like to return it, we will gladly do so. Elegant Expressions inspects all gift baskets prior to shipping. If your parcel appears to have been opened, damaged or tampered with, please contact us immediately so we can make a claim with our carrier and arrange for a new parcel to be delivered at no charge or offer you a full refund. We require that all damaged products be reported within 1 day after delivery. Refunds will be issued upon inspection of returned items.
Unfortunately, refunds are not available when Elegant Expressions is provided with an incorrect or incomplete address.
To return a gift basket, the returned basket must be in its original carton with all the documentation to insure you receive full credit. No credit or replacement will be issued until the returned merchandise has been received and inspected by our staff. Return shipping costs are the purchasers responsibility. All returns are subject to a 30% restocking fee and must be returned within 7 business days of the delivery date. Please contact us at (403)248-4850 locally or 1-877-248-8877 toll free outside of the Calgary area to be given your Return Authorization number. This number must accompany all returns.
Our mailing address is 2108 Vimy Way SW Calgary, Alberta T2T 6C3.
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By accessing and using our site, you agree, without limitation or qualification, to be bound by the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Use License
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Product/Pricing Disclaimer
We use reasonable efforts to include accurate and up-to-date information on our Web Sites. From time to time, there may be typographical errors, inaccuracies, or omissions that my relate to product descriptions, pricing and availability. In the event that a www.elegantexpressions.ca product is mistakenly listed at an incorrect price, www.elegantexpressions.ca reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.elegantexpressions.ca reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.elegantexpressions.ca shall issue a credit to your credit card account in the amount of the incorrect price. In the event we make a change to your order, we will attempt to notify you by contacting you by email and/or telephone (using the information provided to us from your order).
We have made every effort to display as accurately as possible the colors of our products that appear on our Web Sites. However, as the actual colors you will see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Special Offers
Any special offers available on our Web Site is subject to the particular terms and conditions (including time limitations) of such offers. Unless otherwise specified, you may use only one special offer in connection with any transaction. Special offers do not have any cash values independent of the transaction contemplated by such offer. Special offers are void where prohibited by the laws of any jurisdiction other than Canada.
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Severability
If any provision of the Terms set forth above in this Agreement are found to be unlawful, void or for any reason enforceable, then such provision will be deemed to be severable from this Agreement and will not affect the validity or enforceability of any remaining provisions.
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Without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods, you agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.elegantexpressions.ca products) shall be in the Province or federal courts. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.elegantexpressions.ca products) must be commenced within one (1) year after the claim or cause of action arises. www.elegantexpressions.ca's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. You agree and hereby submit to the exclusive personal jurisdiction and venue of the Supreme Court of Alberta in the City of Edmonton with respect to such matters. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.elegantexpressions.ca may assign its rights and duties under this Agreement to any party at any time without notice to you. Those who chose to access any of the Web Sites do so on their own initiative and are responsible for compliance with all applicable, local laws.
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Linking to our website is prohibited unless www.elegantexpressions.ca provides prior expressed written permission in such regards. Framing, inline linking or any other unauthorized association to, of, or with any of our Web Sites or any of the contents on our Web Sites is expressly prohibited.
Indemnification
You agree to indemnify, defend, and hold harmless www.elegantexpressions.ca, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Links to other web sites and services
In an attempt to provide increased value to our visitors, www.elegantexpressions.ca may link to sites operated by third parties. However, even if the third party is affiliated with www.elegantexpressions.ca it has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.elegantexpressions.ca. These linked sites are only for your convenience and the inclusion of a link does not imply endorsement of the linked site by www.elegantexpressions.ca, therefore you access them at your own risk. Nonetheless, www.elegantexpressions.ca seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
We are committed to protecting the privacy of our customers. Your credit card information is secure; it is not stored on-line and will not be shared with another company. Information collected from our website is anonymous. Your account information is contained in private files and we will not sell, rent or release any of your information to any other parties.
Customer information such as name, e-mail address, mailing address, phone number, and billing information is collected for the sole purpose of providing services described on this web site.
This site uses a secure server to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
Elegant Expressions reserves the right to substitute a product for equal or greater value if one becomes unavailable. This is applicable for containers, enhancements, food and gift products. In the event where a feature product becomes unavailable we will contact you.
Elegant Expressions is here to make it simple for you to order in quantity and ship to multiple addresses. For your convenience you may order multiple baskets in one of the following ways:
- Download our PDF Order Form and fill in your order. You can then email the document to sales@elegantexpressions.ca or send it by fax to (403) 248-4850.
- Call us at (403) 248-4850 locally or 1-877-248-8877 toll free and we will take your information over the telephone.
Please include the following information in your email or fax:
- Names, addresses and daytime phone numbers for all of your basket recipients
- The baskets you want to order
- Your gift card message(s)
- Your name, billing address and phone number
We will call you for credit card information.
We will require a 50% deposit at the time of ordering.
Please allow 7 business days for orders over 20 baskets to be made and delivered locally. If your order is being shipped out of town, please allow another 2 business days.
Please allow 3 business days for orders between 5 and 19 baskets. If your order is being shipped out of town, please allow another 2 business days.
If you have placed an order and wish to cancel it, please call us at (403)248-4850 within 6 hours of when your order was placed to cancel it free of charge. Orders which are not cancelled within six hours are subject to a non-refundable handling fee equivalent to 20% of the total amount of the order.
If your gift has already been shipped the purchaser will also be responsible for any applicable shipping charges.
Multiple basket orders require a 48 hour cancellation notice. Again, orders which are not cancelled within the 48 hours are subject to a non-refundable handling fee equivalent to 20% of the total amount of the order. All deposits will be non-refundable.
